At Mi Perla, we highly value customer satisfaction. If you are not satisfied with the product you purchased for any reason, you can request a return. Our return procedure includes the following steps:
1. Return Request:
You must submit your return request within 30 days of receiving the product through [return request form or customer service email address]. When making your return request, it is important to include your order number and a note explaining the reason for the return.
2. Product Preparation
After your return request is approved, you will need to prepare the products in their original packaging, clean, and unused.
3. Shipping
After packaging the products, you should send them back according to the return instructions provided to you. You should use the shipping company of your choice for the return.
Return Conditions
To comply with Mi Perla’s return policy, please consider the following conditions:
- Products must be unused and returned in their original packaging.
- Tags must still be attached to the products.
- Return requests should be made within 14 days from the date of product delivery.
Return Approval and Refund
Upon receipt of your return request, it will be reviewed, and if approved, the return process will be initiated. After receiving return approval, the refund amount will be refunded to the payment method you used. The return process is typically completed within 5-7 business days from the date the products reach us.
Questions Regarding Returns
If you have any questions or need assistance with your return, please do not hesitate to contact us at [customer service email address]. We are here to assist you.
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